Effective Date: December 2024

At On Time Rides LLC, we are committed to protecting the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of protected health information (PHI) that we may receive or create during the course of providing our services.

  1. Information We Collect

    We may collect and maintain the following types of information:

    • Protected Health Information (PHI): This includes information that can be used to identify you and relates to your health condition, healthcare provision, or payment for healthcare services.
    • Personal Information: This may include your name, address, phone number, email address, and other demographic information that is necessary for providing our services.

  2. How We Use Your Information

    We may use your information for the following purposes:

    • Treatment: To provide transportation services for medical appointments and healthcare-related events.
    • Payment: To process payments for services rendered and to obtain reimbursement from your health insurance provider.
    • Healthcare Operations: To manage and improve our services, conduct quality assessments, and perform training.

  3. Disclosure of Your Information

    We may disclose your PHI without your authorization in the following circumstances:

    • To Healthcare Providers: To coordinate transportation services and communicate with healthcare providers involved in your care.
    • To Health Insurance Companies: To facilitate billing and payment for transportation services.
    • As Required by Law: To comply with applicable laws, regulations, or court orders.

  4. Your Rights

    Under HIPAA, you have certain rights regarding your PHI, including:

    • Right to Access: You have the right to request access to your PHI.
    • Right to Amend: You have the right to request corrections to your PHI if you believe it is inaccurate or incomplete.
    • Right to Restrict Disclosures: You have the right to request restrictions on how your PHI is used or disclosed.
    • Right to Confidential Communications: You have the right to request that we communicate with you in a certain way or at a certain location.
    • Right to an Accounting of Disclosures: You have the right to request a list of disclosures of your PHI.

  5. Safeguards

    We implement reasonable administrative, physical, and technical safeguards to protect your PHI from unauthorized access, use, or disclosure. These safeguards include:

    • Employee training on HIPAA compliance
    • Secure storage of PHI
    • Access controls to limit who can view or use your PHI

  6. Breach Notification

    In the event of a breach of your unsecured PHI, we will notify you as required by HIPAA regulations. The notification will include information about the nature of the breach, the types of information affected, and steps you can take to protect yourself.

  7. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Effective Date” accordingly. We encourage you to review this policy regularly to stay informed about our privacy practices.

  8. Contact Us

    If you have any questions or concerns regarding this Privacy Policy or your PHI, please contact us at: